<strong>How To Purchase An Item Using Your Easy Matatu Points.</strong>

The points accumulated after every ride you book and take with Easy Matatu are used to purchase items from the Easy Matatu online shop in the App under three lines in the upper left corner

  • Simply open your Easy Matatu app and tap on the three lines in the upper left corner to access the sidebar
  • Note how many points you have
  • Scroll down till you see the images of the items and tap “REDEEM NOW” on the one(s) equivalent to the points you have
  • A pop-up will appear letting you know your item(s) will be delivered on your next ride
  • If you logged in to the App using an email account, the order notification will be shared on your email
  • If you logged in to the App using a contact number, you receive a push notification confirming your order
  • Kindly wait for a call from the support team within five working days confirming your travel date, time, and route before delivery of your purchased item(s)
  • Your shopped items are delivered ONLY on your next ride 

Want to share your feedback? Kindly reach out on WhatsApp at +256 770 315 643

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<strong>How To Check Your Easy Matatu Points & Rider Level.</strong>

Amazingly, you can check on your current points balance and keep track of them from the convenience of your own home, office, or car at any time.

  • Simply open your Easy Matatu app and tap on the three lines in the upper left corner to access the sidebar
  • Tap “Shop”, and your points will be displayed at the top under your registered name
  • You can also see your reward level. It will be highlighted in gold among the three levels displayed

In case you need more clarification or your points are not what you expected, kindly reach out on WhatsApp at +256 770 315 643 

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<strong>How To Earn Points With Easy Matatu</strong>

Every ride you take with us earns you points, which you can then use to unlock different levels and amazing rewards, offers, discounts, and partner services.

Earn points for every ride you take 

Every time you take a ride with us you’ll earn points and you can use these points to unlock different levels, exciting rewards, offers, discounts, and partner services 

Redeem points 

Use EM Points on the Easy Matatu Shop to purchase branded collectibles, purchase items, and access offers, discounts, and experiences

Want to share your feedback? Kindly reach out on WhatsApp at +256 770 315 643

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Easy Matatu News

We are excited to welcome you to the first edition of Easy Matatu’s weekly newsletter. You will always be the first to hear about Easy Matatu news.
To get started, here are a few things to look out for this March.

Easy Matatu Rewards

Enter contests to win weekly/monthly mega prizes by simply taking as many rides as possible every week to earn points which help you unlock different rewards levels.

Over 500 customers have received prizes to-date since we launched in November 2021.

Continuous rewarding of customers on a weekly/monthly basis is always ongoing. 

The prizes are in form of fancy branded mercha e.g hoodiestravel mugs, umbrellas for the rainy season, cash prizes and so much more.

Here are some of the winners from the past:

From Najjera, Namirimu Josephine was able to bag a 40 inch smart hisense television set for taking 40 rides in the month of November, 2021

From Entebbe, Bartha Marie was able to bag a hisense refridgerator for taking 40 rides in the 4 weeks leading to Valentines day, 2022

Easy Matatu’s March 2022 rewards prize 

Refer 3 friends to Easy Matatu this March and get them to sign up using your referral code. If each of them completes 2 rides, you will enter the draw to win a washing machine

Earn and Redeem Points

Earned points are used to shop for merchandize from the Easy Matatu Shop

Tuesday and Friday Offers

Earn double your points for each ride that you take every Friday

Enjoy a free refreshing snack on an Easy Matatu every Tuesday evening on your commute back home

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Jaguza Ewakaaaa!

Celebrating our Customers with the #JaguzaEwakaCampaign:

In appreciation for your continuous support, within the next 4 weeks, we shall be running a campaign dubbed #JaguzaEwaka that will be crowned with a grand draw where you, our customer with the greatest growth in the number of ride bookings throughout the campaign shall win a one month’s free household essentials shopping spree.

We shall also be rewarding weekly winners on each route who will register the highest increment of ride bookings during a particular week. The weekly winners shall be receive branded T-shirts, branded travel mugs, umbrellas, data and airtime bundles.

To participate, simply book and take as many rides as you can with our Easy Matatu app. For any enquiries please reach out to us at 0800220745.

Terms and conditions apply.

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Easy Holiday

Do you feel like you need a holiday, a break from your busy schedule! We know how busy life can get and we would like to reward you for travelling with us.

We have the “Easy Holiday Campaign”. This campaign is designed for the commuter because we understand transport is a big part of their lifestyle.

How it works.

A commuter has an opportunity to win a night at Malakai Eco lodge. It is a place that is perfect to unwind, and take a break from the normal day-to-day life with a special person of their choice.
All they have to do is travel 20 times in a month. This is very easy to achieve since we travel every single day from our workplaces or places of business to home and the reverse is true.

While every week we reward the customers who travel at least 8 times a week with cashback into their Wallet of 20,000/- which is a boost to the transport of the commuters, this mainly because we are grateful for the trust our commuters have in our service.

For you to stand a chance to be one of our weekly winners as you stand a chance to be our grand prize winner, just book a ride with Easy Matatu and travel with us on the available routes we have available on our App.

For any and enquires please reach out to us at 0800220745

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Easy Matatu USSD booking for offline users

Easy Matatu, a transportation startup recently launched their USSD app at their head office in Entebbe. Customers can now signup, book and cancel a ride at no cost by dialing *284*28#.

USSD, short for Unstructured Supplementary Service Data, is service available on all GSM cellular phones allowing two-way real-time messaging between users and app providers. It has been popularized in Africa because it does not require an internet connection and can work on both smart and feature phones.  Easy Matatu’s USSD app perfectly integrates with its Android and iOS apps synchronizing all user data when the user acquires a smart phone.

Speaking at the launch, Andrew Lema, Chief Executive Officer at Easy Matatu said that the advancement was inspired by the need to make the platform accessible to commuters from all walks of life. “Easy Matatu began operations in 2019 with the intent to redefine public transport for commuters in Africa. We have so far served 12,000 passengers with more than 20 daily trips. This USSD app will enable us to serve even more commuters.” he added.

According to a report by National Information Technology Association Uganda, the number of registered smartphone users was 5.6 million in 2019. “There are a large number of commuters who don’t hold smartphones and yet more than 24 million Ugandans have a mobile device. The USSD app will enable us bring faster and safer travel to more Ugandans.” he noted.

Kalyango Oscar Thomas, the Marketing Manager at Easy Matatu said that the USSD app is an addition to already existing mobile apps and toll-free hotline that customers can use to book and pay for rides. “With the addition of the USSD app, more people will be able to book for rides, by simply dialing, whether they have a smartphone or mobile phone.”

Kalyango added that Easy Matatu aims at providing readily available rides while ensuring they are safe, clean and affordable for their commuters. “Commuters can book and pay for seats on scheduled Easy Matatu minibus taxi rides. Operations are currently on Entebbe, Najjera, Kira, Seeta and Mukono roads,” he concluded

Andrew Lema urged Ugandans to join the movement of commuters that demand safer and more reliable dignified public transport adding that Easy Matatu will continuously innovate to change the face of transportation across Africa.

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